We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
To ensure the most efficient service possible to our customers we would strongly advise that you contact us to check on sizing of garments prior to ordering if you are unsure as sizing does vary between manufacturers. This will ensure a more efficient service to our customers.
Boot Fitting Service
At This Tribe we realise the importance of making sure our customers purchase the right boot for their needs. We are unfortunately unable to Guarantee a Boot Fit for customers who purchase their boots by mail order.
If you return the product (having taken reasonable care of it, complete with packaging and all components) within 7 days of the date on which you received it, we will refund you any money that you have paid us for that product. All you pay for is the return postage of the goods. All goods for return should be notified to us in advance.
This Tribe will not accept the costs for return shipping costs on orders placed incorrectly i.e.
- Incorrect address
- Unwanted goods
- Incorrect sizing
- Overseas import duties and tax issues
- Failure to include an international telephone number (overseas orders only)
Customers who place incorrect orders are liable for all aspects of shipping costs and will only be refunded the value of the goods NOT the subsequent carriage costs out, back to and from This Tribe Ltd.
If you return an item to us which is faulty please contact us by or email at firstname.lastname@example.org. Once informed we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage (not applicable to wrong sized footwear or clothing).We usually ask that you send items back to us via Royal Mail First Class (Recorded), in the event of this being a larger item we will advise and arrange pick up from you by a courier service. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. All faulty goods returned to us have to be sent back to the manufacturer to determine warranty cover. They will also determine whether or not they are able to replace the goods or whether goods will be refunded. Our manufacturers will not accept goods in dirty or soiled condition, so please ensure that these are cleaned first. There can be delays in this process and we will endeavour to keep you up-to-date with progress.
You will be responsible for the item(s) until they reach us and are signed for by our staff. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).
This Tribe Ltd
1 Station Road